Refund policy

Products in the Chill Shop are fulfilled in different ways. Some are printed on demand by partners such as Printful, some will ship directly from Chuck Chilla, and some may come from other makers and vendors. Each item's return terms follow whoever fulfills it, as explained below. If you're not sure who fulfills an item, just ask.

Printed-on-demand and partner-fulfilled items
These items are made to order and shipped by our fulfillment partner (for example, Printful), so they follow that partner's return and replacement policy. Because each piece is made for you, we can't accept returns or exchanges for buyer's remorse or wrong size. If your item arrives damaged, defective or misprinted, or the wrong item arrives, contact us within 30 days of delivery with your order number and a photo, and we'll arrange a free replacement or refund.

Items shipped by Chuck Chilla
You can return unused items in their original condition within 30 days of delivery. Contact us first to start a return. The customer pays return shipping unless the item arrived damaged, defective or wrong. Once we receive and inspect the return, we'll refund the original payment method.

Items from other vendors
Items fulfilled by other makers or vendors follow that vendor's return policy, which will be noted on the product page. We'll help you with any issue either way.

Digital items
Digital downloads can't be returned once delivered. If a file doesn't work, contact us and we'll make it right.

Refunds
Approved refunds go back to your original payment method. Your bank may take a few business days to post it.

Contact
Reach us anytime through our contact page: chuckchilla.com/pages/contact